GrubHub, DoorDash, InstaCart, et al
We do not work with any delivery services or "logistics” services. We do not have any business relationship with any of them. We do not maintain our menu on their sites. They are NOT authorized to use our products, images, logos, or any of our other intellectual property or assets on their sites.
Content Thieves
They scrape our website to put together a menu. As you know, our menu changes regularly. They list products we aren’t selling. So how can they deliver it to you?
Imposters
They hound us all the time filling our voicemail with automated marketing calls. They impersonate customers and try to place fake orders to get us on the phone to try their sales pitches. Every time we block them, they use a different number.
Dishonest Search Links
They have modified our business listing on Google to point you to their websites, robbing us of web traffic. And Google won’t remove them. And they won’t respond to requests to remove these inaccurate listings.
Exorbitant Fees
They charge you a delivery fee- $5-8 for an order. Think about that. Our products cost $2-8 each. For that price, you could get another item for a friend. That’s one expensive delivery. And of course, they want to make profit on both sides of the transaction. If we were to sign up with them, they would also take 20% of the order as a middleman. We have a 0% profit margin as we try to grow our business. And we are already paying $.50 to the credit card company when you pay for that $2.50 cookie with a credit card.
“These are unethical parasitic companies. ”
Unfair Labor Practices
They lie to us and impersonate a customer in the store. They keep the tips you give the delivery driver. They pay the driver virtually nothing as an “independent contractor.” And to top it all off, they can’t even keep your personal information private and secure.
Destroyers of Reputation
And it’s our reputation on the line, not theirs. People assume we have a relationship with them and get mad at us when we cannot fulfill their order for a product we’re not currently selling.
Bullies
The small business owner is completely powerless to stop them and has no resources to fend off these parasites. It’s bullying- plain and simple. Larger chains have sued, but the small business owner doesn’t have those resources and they know it. (If anyone knows of a decent class action lawyer, we’d love to put together a suit.)
Think hard about using these services. Why not stroll down the avenue and do some local shopping with one of our pastries in hand instead?